Frequently Asked Questions
Everything you need to know about your X3D electronics experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take up to 10-14 business days depending on your location.
Do your products come with a manufacturer warranty?
Yes, all X3D hardware and electronics come with a standard 12-month limited warranty that covers manufacturing defects. Extended protection plans are available for purchase at checkout.
What is your return policy for opened electronics?
We offer a 30-day return window. For opened electronics, items must be in original condition with all packaging, cables, and manuals included. A small restocking fee may apply to opened items that are not defective.
Are your devices compatible with international voltage standards?
Most of our X3D power adapters are rated for 100-240V; however, we recommend checking the specific product specifications page or the label on the device before use in different regions.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Which payment methods do you accept?
X3D accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.